How to Be a Super Boss

Becoming a phenomenal boss can have a significant impact on your company’s ability to succeed. Great bosses keep productivity high, reduce turnover, and inspire excellence. Great bosses also tend to improve profits, since happier employees typically produce happier customers by providing outstanding customer service.

So how do you do it?

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Change your mindset.

It’s important to check your ego at the door. As a boss, your job is to inspire employees by coaching and mentoring them, and not, as many bosses assume, to monitor behaviour, looking for signs of insubordination. Avoid acting as though you are the supreme authority and begin looking for opportunities to come together as a team instead.

Remember, being the boss does not make you better than your employees. Your role is just different. You have a big picture role, while your employees have a more specialised one. Both roles are necessary to the organisation’s success.

Practice empathy.

Remember everything you hated about being an employee? Try to ensure your employees don’t have to deal with the same aggravations. Treat them like human beings, and don’t act as though their families and personal lives are trivial inconveniences.

When you do what you can to make their lives easier, they will reward you with loyalty and excellence.

Get to know your team.

It’s hard to practice empathy if you don’t get to know your team members as individuals. Take the time to talk to them! Make sure those conversations don’t always revolve around their performance or how they can improve it. Solicit feedback, ask for ideas, or even ask about their personal lives.

Communicate. Especially about change.

Make sure your employees understand what’s going on, especially when changes are underway. You should also help them understand how their projects fit into the bigger picture. Everyone wants to know that their work is important!

Finally, you should make sure that you are effectively communicating your expectations. It is vital for your employees to understand exactly what you want to accomplish, when you want it accomplished, and how you want it accomplished.

Trust your employees!

Once you’ve set expectations, it’s time to step back! Micro-managing your employees is one of the surest ways to annoy and upset them. It’s also not a very efficient use of your time. If you can’t trust your employees to get their work done then you might as well be doing that work yourself!

Be careful how you address issues.

Again, you should be thinking about how you can act as a coach here. Don’t berate your employees or threaten them in any way.

Instead, take the time to discuss the incident. Learn why the employee responded as he or she did. Then, decide what to do. Does your employee need to be taught new skills? Does the issue require a mindset shift? Teach your employee whatever needs to be taught in order to help them deliver the results you’d like to see in the future.

Be liberal with praise and appreciation.

Nothing is more powerful than saying, “Thank you,” or “Great job!” Nothing! Most employees feel unappreciated. Offering this courtesy costs you nothing.

Stay available and walk the talk.

Finally, recognise how much you can accomplish by being visible and accessible. Model the behaviour you want your employees to emulate. Make sure they can get what they need from you to perform, whether they need information, resources, and reassurance.

And remember: if you’re positive, excited, and committed, your employees will be too!

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Magda Walczak

Magda Walczak is the Chief Customer Officer at Search Party, the world's first marketplace that connects employers, recruiters and job seekers. She's a passionate supporter of animal rights and author of Saylor's Tale, a children's book promoting responsible pet ownership.

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